Terms of service
Terms of Use and Purchase
These terms of use and purchase set out the procedure by which the Buyer uses the online store www.sarlotesaudumi.lv, places orders, purchases goods, and uses the services offered by the Seller.
By placing an order in the online store, the Buyer confirms that they have read and agree to these terms, the product description, price, delivery information, the terms on the right of withdrawal and product returns, the privacy policy, and other terms specified in the online store.
These terms apply insofar as they do not conflict with the laws and regulations in force in the Republic of Latvia, the mandatory consumer protection provisions of the European Union, and other mandatory applicable laws.
1. Seller and online store domains
The owner of the online store and seller of the goods is:
Šarlotes audumi SIA
Registration No.: 44103145434
VAT No.: LV44103145434
Legal address: 12 - 64 Vilku Street, Cēsis, Cēsis Municipality, LV-4101, Latvia
Store, goods collection and return address: Jāņa Poruka Street 23, Cēsis, LV-4101, Latvia
Email: eksg.sia@gmail.com
Phone: +371 26757363
In these terms, Šarlotes audumi SIA is hereinafter referred to as the Seller.
These terms of use and purchase apply to the Šarlotes audumi online store and to all domain, language, technical, and country versions of the online store managed by the Seller, including, but not limited to:
- sarlotesaudumi.lv and www.sarlotesaudumi.lv
- sarlotesaudumi.myshopify.com
- internetaveikals.lv and www.internetaveikals.lv
- xn--arlotesaudumi-9tc.lv and www.xn--arlotesaudumi-9tc.lv
- sharlottekangad.ee and www.sharlottekangad.ee
- sarlotesaudiniai.lt and www.sarlotesaudiniai.lt
- charlottenkankaat.fi and www.charlottenkankaat.fi
- tkaninyuszarloty.pl and www.tkaninyuszarloty.pl
- tissusdecharlotte.fr and www.tissusdecharlotte.fr
- charlottesfabric.eu and www.charlottesfabric.eu
- charlottesfabric.com and www.charlottesfabric.com
- other Seller-managed domains, subdomains, language versions, or technical Shopify addresses used for the operation of the online store.
Regardless of which Seller domain, language version, or country version the Buyer places an order in, the seller of the goods is Šarlotes audumi SIA, unless clearly stated otherwise on the specific online store page.
If differences in interpretation arise between different language versions, the Latvian version shall prevail, insofar as the applicable mandatory consumer protection regulations do not provide otherwise.
2. Buyer
Buyer is a person who uses the online store, places an order, or purchases goods in the online store.
If the Buyer is a consumer, i.e. a natural person who purchases goods for a purpose unrelated to their commercial or professional activity, the Buyer is subject to consumer rights protection provisions.
If the purchase is made by a legal entity or a natural person for business or professional purposes, the consumer right of withdrawal does not apply to such a purchase unless the Seller and the Buyer have agreed otherwise in writing.
The buyer is responsible for ensuring that the information provided when placing the order is true, accurate, complete, and up to date.
Conclusion of a distance contract
Purchase in the online store is a distance contract concluded between the Seller and the Buyer using remote means of communication.
The distance contract between the Seller and the Buyer is deemed concluded at the moment when the Buyer has placed an order in the online store and the Seller has received it for processing.
The automatic order confirmation means that the order has been received. In itself, this does not guarantee product availability if, after the order is placed, a warehouse, system, pricing, delivery, or other obvious error is identified.
Seller undertakes to sell and deliver the goods to the Buyer in accordance with the confirmed order, and the Buyer undertakes to pay for the goods and the selected delivery.
Use of the Online Store
The Buyer undertakes to use the online store in good faith, lawfully, and in accordance with these terms.
The Buyer is prohibited from using the online store for activities that may disrupt the operation of the online store, compromise its security, infringe the rights of other persons, attempt to circumvent technical restrictions, or be contrary to applicable laws and regulations.
Seller has the right to restrict access to the online store, refuse an order, or cancel an order if malicious, unlawful, fraudulent, or bad-faith use of the online store is detected.
5. Products and information about products
The online store offers fabrics, sewing and craft supplies, yarns, textile products, printed products, fabric panels, personalised items, and other products.
The Seller strives to ensure that product descriptions, prices, images, composition, sizes, quantities, and other information in the online store are as accurate and up to date as possible.
The product’s color, shade, texture, or appearance on screen may differ from the actual product depending on the device’s screen settings, lighting, photo editing, fabric batch, and other technical or manufacturing conditions.
Textile fabrics, yarns, and other textile goods may have slight variations in shade, texture, pattern placement, elasticity, width, weight, thickness, or size due to the properties of the material, the manufacturing process, or the characteristics of a specific batch.
If, before placing an order, the Buyer considers the exact colour, shade, fabric thickness, composition, elasticity, compatibility with another material, or any other characteristic to be important, the Buyer is advised to contact the Seller before placing the order.
By placing an order, the buyer confirms that they have ознакомились with the product description, the selected quantity, size, length, colour, composition, care information, and other information provided for the specific product.
6. Product availability
Product availability in the online store may change. In some cases, after an order has been placed, it may be found that the product is unavailable, is not available in the quantity ordered, is damaged, does not meet quality requirements, or requires a longer preparation time.
If the ordered item is unavailable or not available in the quantity ordered, the Seller shall contact the Buyer and offer a solution, such as an extension of the delivery period, an equivalent item, partial fulfilment of the order, amendment of the order, or a refund for the unavailable item.
If the Buyer does not agree to the proposed solution, the Seller shall refund the Buyer the amount paid for the unavailable product.
7. Pre-order and specially prepared items
If a product is listed in the online store as a pre-order, order, reservation, or PRE-ORDERthe completion, delivery, or dispatch period specified for the particular product applies to such a product.
Products that are not in the Seller’s warehouse but are specially ordered, prepared, or manufactured for a specific Buyer may be dispatched within a longer timeframe if this is indicated in the product description, during the order placement process, or if the Buyer and the Seller agree on this separately.
8. Prices, Taxes and Payments
The prices of goods in the online store are indicated in euros, unless a different currency is specified during checkout.
Unless otherwise stated, product prices are shown including applicable taxes.
The shipping fee is not included in the product price unless stated otherwise for the specific product, delivery method, or during checkout.
The exact order amount, including the price of the goods, applicable taxes, delivery costs, and other charges applied during checkout, is displayed during checkout before payment is made.
Buyer may make payment using the payment methods available in the online store at the time of placing the order, including bank card, bank transfer, online bank payment, Visa, Mastercard, Shop Pay, Apple Pay, Google Pay, or any other payment method offered at the time of placing the order.
Available payment methods may vary depending on the Buyer's country, the selected currency, the order amount, the delivery method, the payment service provider's terms, or technical capabilities.
If payment is made by bank transfer, interbank charges, currency conversion costs, and other expenses related to making the payment shall be borne by the Buyer.
Order processing, assembly, manufacturing, cutting, print preparation, or dispatch begins after payment has been received, unless the Seller and the Buyer have agreed otherwise in writing.
The invoice is prepared electronically and is valid without a signature unless regulatory enactments provide otherwise.
9. Obvious mistakes
If, due to a technical error in the online store, a system error, human error, or any other obvious error, an incorrect price, product availability, delivery charge, delivery time, discount, or other material information is indicated, the Seller shall have the right to contact the Buyer and offer to fulfil the order using the correct information or to cancel the relevant order.
A manifest error shall be deemed to be an error that a reasonable Buyer could have noticed or ought to have noticed, for example a materially incorrect low price, an impossible delivery charge, a technically erroneous discount, or incorrect product availability.
If the order is cancelled due to an obvious error and the Buyer has already made payment, the Seller shall refund the Buyer the payment received for the relevant order.
10. Placing an order
To place an order, the Buyer selects the product, its quantity, size, length, colour, design, or other available variation, and adds the product to the shopping cart.
The buyer is responsible for providing accurate and complete order details, including their first name, last name, delivery address, selected parcel locker, phone number, email address, billing information, and any other information required to fulfil the order.
If the Buyer notices an error in the order details after placing the order, the Buyer must contact the Seller as soon as possible by writing to the email address eksg.sia@gmail.com.
Order changes are only possible if the order has not yet been submitted for processing, picking, cutting, slicing, measuring, print preparation, personalisation, manufacturing, packaging, or to the carrier.
11. Handing the order over for fulfilment
Order is deemed accepted for fulfilment at the moment the Seller begins order picking, product preparation, fabric measuring, fabric cutting, slicing, layout preparation, print preparation, personalisation, printing, packaging, or any other activity customised for the specific order.
If the order includes cut fabrics, measured goods, printed items, personalised products, or other goods prepared specifically for the order, preparation of such goods may begin after payment for the order has been received.
After an individually prepared, cut, measured, personalised, or printed order has been submitted for fulfilment, the Buyer may not request the cancellation or exchange of such an order, except where the item is damaged, does not match the order, or the Seller has made an error in fulfilling the order.
This clause does not restrict the Buyer's statutory right of withdrawal in relation to standard warehouse goods for which the right of withdrawal applies.
12. Fabrics, cut-to-size and measured goods
Audiences, ribbons, cords, laces, elastics, belts, and other similar goods may be sold in a length, quantity, size, or configuration specifically chosen by the Buyer.
If, at the Buyer's choice, the product is measured, cut, sliced, or otherwise customised for a specific order, it is deemed to be a product made or customised according to the Buyer's instructions.
The right of withdrawal does not apply to such goods unless the product is damaged, does not match the order, or the Seller has made an error in fulfilling the order.
Buyer must, before cutting, washing, sewing, processing, or using fabric or other cut material, check whether the received goods match the order and whether they have any visible defects.
The Seller shall not be liable for defects, damage, or non-conformity arising after the cutting, sewing, washing, ironing, improper care, improper handling of the goods, or any other action by the Buyer, to the extent permitted by applicable laws and regulations.
13. Prints, personalisation, and custom orders
The seller may offer printing, personalisation, and other custom-made orders, including printing on T-shirts, hoodies, sweatshirts, aprons, fabric bags, fabric panels, and other textile items.
Print and customisation services are carried out on the goods or materials offered by the Seller, unless the Seller and the Buyer have agreed otherwise in writing.
If the Buyer orders printing, personalisation, or another individually prepared item, the Buyer is responsible for the accuracy of the submitted text, words, dates, images, files, logo, design, colours, size, placement, and any other information provided by the Buyer.
If the Buyer has submitted a file, text, image, or other information for printing, the Seller shall produce the product based on the information provided by the Buyer or the layout approved by the Buyer.
The Seller is not responsible for errors, text content, spelling mistakes, incorrect files, unsuitable image quality, low resolution, incorrect file format, inaccurate colour selection, or any other information submitted by the Buyer if the product has been manufactured in accordance with the material submitted or approved by the Buyer.
The buyer understands that the print colours, shade, intensity, and appearance may differ from the image shown on screen depending on the material composition, colour, printing technology, file quality, screen settings, and other technical conditions.
The Buyer is responsible for ensuring that the submitted files, images, logos, texts, illustrations, and other materials do not infringe any third party's copyright, trademark rights, design rights, personal data protection regulations, image rights, or any other third-party rights.
Buyer assumes responsibility for any third-party claims that may arise in connection with the use of materials submitted by the Buyer for the fulfilment of the specific order, to the extent that such liability is permitted by applicable laws and regulations.
Seller has the right to refuse the production of printing, personalisation, or any other custom order if the submitted content is unlawful, offensive, discriminatory, violent, pornographic, hateful, misleading, infringes the rights of third parties, or does not comply with the Seller's ethical and quality standards.
After approval of the design mock-up, preparation for printing, or submission of a custom order for fulfilment, the Buyer may not request cancellation, modification, or a refund of the order, unless the item is damaged, does not match the approved order, or the Seller has made an error in fulfilling the order.
14. Delivery
Delivery methods, delivery costs, available delivery countries, and estimated delivery times are specified in the section Delivery, and are also displayed during checkout before payment is made.
Delivery terms are an integral part of these terms of use and purchase.
The seller usually prepares and hands over the order for shipment within approximately 3 working days after receiving payment for the order, unless a different fulfilment period is specified for the specific product, order, or promotion terms.
For cut fabric, measured goods, printed, personalised, and individually prepared orders, the fulfilment time may be longer, as such orders are prepared, cut, coordinated, printed, or assembled individually.
Delivery within Latvia after the shipment has been handed over to the carrier is usually completed within approximately 1–2 or 3–5 business days, depending on the delivery method selected by the Buyer.
Delivery to European countries and other international shipping destinations is usually completed within approximately 5–8 business days after the shipment is handed over to the carrier, unless a different estimated delivery time is indicated for the specific delivery method or during checkout.
The stated order preparation and delivery times are approximate and for informational purposes only, unless the Seller has confirmed a specific guaranteed delivery time in writing.
15. Delivery information specified by the Buyer
The Buyer is responsible for providing correct and complete delivery information, including first name, last name, delivery address, the selected parcel locker, telephone number, and email address.
If delivery is not possible due to incorrect, inaccurate, or incomplete information provided by the Buyer, the Buyer shall bear the cost of repeat delivery.
The delivery information can only be changed until the shipment has been handed over for processing, packing, or to the carrier.
16. Delivery delays
Delivery times may vary depending on the order volume, product availability, the time required for printing or personalisation, the carrier’s workload, public holidays, seasonal demand, customs procedures, the destination country, incorrect information provided by the Buyer, force majeure, and other circumstances beyond the Seller’s control.
If delivery of the shipment is delayed, the Buyer may contact the Seller by writing to the email eksg.sia@gmail.com.
Seller will, to the extent possible, assist the Buyer in clarifying the shipment status and resolving the delivery issue with the carrier in accordance with the procedure prescribed by applicable laws and regulations.
This clause does not restrict the Buyer's rights as a consumer if the goods are not delivered within the period specified by law or agreed with the Buyer.
17. Risk of loss or damage to the goods
If the Buyer is a consumer, the risk of loss of or damage to the goods passes to the Buyer at the moment when the Buyer, or a third party indicated by the Buyer other than the carrier, has received the goods.
If the Buyer chooses a carrier not offered by the Seller, the risk of loss of or damage to the goods passes to the Buyer at the moment the goods are handed over to the carrier chosen by the Buyer.
If the Buyer is not a consumer, the risk of loss of or damage to the goods passes in accordance with the applicable laws and regulations and the mutual agreement between the Seller and the Buyer.
18. Shipment damaged or item damaged during delivery
If the shipment is received with visibly damaged packaging or the Buyer discovers that the product was damaged during delivery, the Buyer is asked to contact the Seller as soon as possible by writing to the email eksg.sia@gmail.com.
To allow the situation to be assessed more quickly, please include the order number, photos of the shipment packaging, photos of the damaged item, and a brief description of the problem.
If it is confirmed that the product is damaged, does not match the order, or the damage occurred due to the fault of the Seller or the carrier, the Seller shall, in accordance with the procedure laid down in the applicable laws and regulations, assist in resolving the situation and, if necessary, provide product replacement, rectification of the non-conformity, re-shipment, a price reduction, or a refund.
19. Uncollected shipments
The buyer is obliged to collect the shipment within the storage period specified by the carrier.
If the Buyer does not collect the shipment within the storage period specified by the carrier and the shipment is returned to the Seller, the cost of repeated delivery shall be borne by the Buyer.
The uncollected shipment is not considered an exercise of the right of withdrawal. To exercise the right of withdrawal, the Buyer must submit a clear notice of withdrawal in accordance with the procedure set out in the withdrawal policy.
If an uncollected shipment contains cut fabrics, measured goods, prints, personalised items, or products prepared for a specific order, failure to collect such a shipment in itself does not entitle the Buyer to request a refund, except where the goods are damaged, do not match the order, or the Seller has made an error in fulfilling the order.
If the Buyer does not collect the shipment or delivery is not possible due to incorrect information provided by the Buyer, the Buyer's unavailability, or the Buyer's inaction, the Seller has the right to deduct reasonable delivery, return, and other costs related to the non-collection of the order from the refundable amount, to the extent permitted by the applicable laws and regulations.
20. Store pickup
If the Buyer chooses to collect the order in-store when placing the order, the Seller shall inform the Buyer when the order is ready for collection.
Order can be collected at the Šarlotes audumi store: Janis Poruks Street 23, Cesis, LV-4101, Latvia.
Orders can be collected during the store's opening hours. Current information about the store's opening hours is available in the online store or by contacting the Seller.
If the Buyer does not collect the order within a reasonable period after receiving notification that the order is ready, the Seller has the right to contact the Buyer to arrange collection, delivery, or another solution.
21. International orders, customs, and import charges
The Seller can provide delivery to multiple countries within the European Union, the European Economic Area, and beyond, if the relevant country is available in the delivery list in the online store or during checkout.
For international orders, delivery times and costs may vary depending on the destination country, the selected delivery method, the shipment's weight and size, customs procedures, and the carrier's terms.
For deliveries within the European Union and the European Economic Area, customs duties are generally not applied unless the legislation or the requirements of the relevant country provide otherwise in the specific case.
For deliveries outside the European Union or the European Economic Area, the Buyer may be responsible for the destination country's import duties, customs charges, import VAT/GST, brokerage, carrier, or administrative fees.
These costs are not included in the price of the goods or delivery unless expressly stated otherwise at checkout. Such costs are determined and collected by the relevant country's customs authorities, tax authorities, carriers, or other third parties, and the Seller has no control over them.
The Buyer is responsible for ensuring that the ordered goods may be imported and received in the delivery country specified by the Buyer. The Seller is not responsible for import prohibitions, restrictions, customs detention, or other actions by the destination country's authorities that are beyond the Seller’s control.
If the Buyer refuses to accept the shipment due to customs duties, taxes, import fees, or carrier administration charges, the Seller has the right to deduct from the amount refundable to the Buyer the delivery, return, customs, brokerage, carrier, and other reasonable costs incurred in connection with the specific order, to the extent permitted by applicable laws and regulations.
If the shipment is returned to the Seller from a country outside the European Union, the Buyer is responsible for properly preparing the return shipment and the customs documentation. If, due to improper preparation, the Seller incurs additional customs, import, broker, carrier, or administrative costs, the Seller is entitled to deduct these justified costs from the amount to be refunded to the Buyer.
22. Right of Withdrawal and Return of Goods
A buyer who is a consumer has the right to exercise the right of withdrawal in accordance with the procedures laid down in the applicable laws and regulations, except in cases where the right of withdrawal does not apply.
The information on the right of withdrawal, product returns, exchanges, and products to which the right of withdrawal does not apply is provided in the section Right of withdrawal and product returns.
The right of withdrawal and product return policy forms an integral part of these terms of use and purchase.
The right of withdrawal does not apply to goods made to the Buyer's specifications or clearly personalised, including cut fabrics, measured goods, printed items, personalised products, and other items prepared for a specific order, unless the item is damaged, does not match the order, or the Seller has made an error in fulfilling the order.
No provision of these Terms limits the Buyer's right to submit a claim regarding goods that are defective, of inadequate quality, or not in conformity with the terms of the contract.
23. Customer Account and Electronic Submission of Withdrawal
The Customer may use a customer account to view their orders, manage order information, or submit order-related requests, if such a function is available in the online store.
The customer account can be accessed here: https://account.sarlotesaudumi.lv.
If the Buyer is entitled to the right of withdrawal, the Buyer may submit a notice of withdrawal using the customer account, the withdrawal form, or by sending a free-form notice to the Seller's email: eksg.sia@gmail.com.
24. Product defect, damage or non-conformity
If the Buyer receives damaged goods, incorrect goods, or goods that do not match the order, the Buyer is asked to contact the Seller as soon as possible by writing to the email address: eksg.sia@gmail.com.
To help us assess the situation more quickly, please include the order number, a brief description of the issue, and photos showing the damage, discrepancy, or incorrectly delivered item.
Buyer is obliged to hand over the goods to the Seller or ensure that the Seller has the opportunity to inspect the goods so that the Seller can verify the indicated defect, damage, or non-conformity.
If the Buyer is a consumer, the Buyer has the right to submit a claim regarding the goods’ non-conformity with the terms of the contract within 2 years from the date of receipt of the goods.
If it is confirmed that the product is damaged, does not match the order, or the error occurred due to the Seller's fault, the Seller shall, in accordance with the procedures set out in applicable laws and regulations, ensure that the non-conformity is remedied, the product is replaced, reasonable costs are reimbursed, the price is reduced, or a refund is issued.
Product exchange
Exchange of goods is possible only for goods eligible for the right of withdrawal, and only if the desired replacement item is available in stock.
If the exchange is not related to a product defect, non-conformity, or a Seller error, the Buyer shall bear the return and redelivery costs associated with the exchange.
Products eligible for the right of withdrawal can also be exchanged or returned at the Šarlotes audumi store: John Poruks Street 23, Cēsis, LV-4101, Latvia.
26. Care, use, and inspection of the product before processing
The buyer must, before using, washing, cutting, sewing, ironing, printing on, further processing, or otherwise using the product, check that the received product matches the order and has no visible defects.
The buyer is responsible for the proper use, care, washing, ironing, drying, storage, sewing, and handling of the product in accordance with the product description, care instructions, material properties, and general textile care principles.
The Seller shall not be liable for damage, shrinkage, colour changes, deformation, damage to prints, or any other deterioration in the quality of the product if this has arisen due to improper use, care, washing, ironing, drying, storage, sewing, cutting, processing, or any other action by the Buyer, to the extent permitted by applicable laws and regulations.
27. Website content and intellectual property
The website content, including texts, photographs, design, product descriptions, logo, graphic elements, videos, advertising materials, and other materials, is the property of the Seller or the respective rights holders, unless stated otherwise.
Any republication, copying, distribution, use for commercial purposes, modification, or any other use of any website content without the Seller's written permission is prohibited.
The Buyer retains the rights to the files, images, logos, texts, and designs they have submitted; however, by submitting them to the Seller for fulfilment of the order, the Buyer grants the Seller the right to use them to the extent necessary for fulfilling the specific order.
28. Prohibited content and prohibited activities
The Buyer is prohibited from submitting for printing, personalisation, or any other use any content that is unlawful, offensive, discriminatory, violent, threatening, pornographic, hateful, misleading, infringes the rights of third parties, or does not comply with applicable laws and regulations.
The Seller has the right to refuse to fulfil the order or cancel the order if the Seller has reasonable grounds to suspect that the order or the content submitted by the Buyer violates applicable laws, third-party rights, or these terms.
29. Privacy and personal data
Seller processes the Buyer's personal data to accept and fulfil orders, prepare invoices, ensure payment, delivery, communication with the Buyer, customer service, compliance with accounting requirements, and the fulfilment of other obligations laid down in applicable laws and regulations.
For order fulfilment, the following data may be processed: first name, last name, email address, phone number, delivery address, billing details, payment information, order information, and other information necessary for order fulfilment.
The website is maintained on the Shopify platform. Customer data may be transferred to Shopify, payment service providers, delivery service providers, accounting service providers, and other service providers to the extent necessary for order processing, payment execution, delivery, customer service, and the operation of the website.
Customer data is not sold to third parties.
Wider information about the processing of personal data is set out in the Seller's privacy policy.
30. Communication with the Buyer
Seller shall contact the Buyer using the email address, phone number, or other contact details provided by the Buyer.
Buyer is responsible for ensuring that the contact information provided at the time of placing the order is correct and up to date.
A notice sent to the email address provided by the Buyer shall be deemed delivered to the Buyer unless the Buyer proves that it could not be received due to objective reasons beyond their control.
31. Promotions, discounts and gift cards
The seller may offer promotions, discounts, discount codes, gift cards, or other special offers.
The terms for promotions, discounts, and special offers may be specified with the respective promotion or offer. Unless stated otherwise, discounts cannot be combined with other discounts, promotions, or special offers.
The Seller reserves the right to cancel a discount code, promotion, or special offer if it is used in bad faith, due to a technical error, or contrary to the terms of the specific promotion.
If the application of a promotion or discount has been clearly erroneous due to a technical or human error, the Seller has the right to contact the Buyer and offer correct fulfilment of the order or cancel the order.
32. Limitation of Liability
The Seller shall not be liable for losses arising from the Buyer's provision of incorrect information, failure to collect the shipment, the Buyer's unavailability, improper use, care, storage, or handling of the goods, actions of third parties, carrier delays, customs procedures, technical disruptions, or force majeure circumstances, to the extent permitted by applicable laws and regulations.
Seller shall not be liable for indirect losses, loss of profit, business interruption, loss of data, or other consequential losses arising in connection with the use of the online store or an order, to the extent permitted by applicable laws and regulations.
These terms do not limit the Buyer’s rights as a consumer, which are mandatorily applicable in accordance with the consumer protection laws of the Republic of Latvia, the European Union, or the country of the Buyer’s residence.
33. Force Majeure
Seller is not liable for the complete or partial non-performance of obligations or for delays in performance if this has arisen due to force majeure circumstances.
For the purposes of force majeure, force majeure circumstances shall mean circumstances that the Seller could not foresee, prevent, or influence, including natural disasters, fires, floods, war, riots, strikes, epidemics, pandemics, decisions of state authorities, customs procedures, disruptions in carriers' operations, supply chain disruptions, disruptions to internet or payment systems, and other circumstances beyond the Seller's control.
In the event of force majeure, the Seller shall, where possible, inform the Buyer of the delay and the subsequent procedure for fulfilling the order.
34. Handling Complaints and Resolving Disputes
If the Buyer has any questions, claims, or complaints regarding the order, the product, or the service provided by the Seller, the Buyer may contact the Seller by writing to the email address: eksg.sia@gmail.com.
Seller reviews the Buyer's submission and provides a response in accordance with the procedure and within the time limit set out in the laws and regulations.
If the Buyer is a consumer and the dispute with the Seller cannot be resolved through mutual negotiations, the Buyer has the right to обратиться to the Consumer Rights Protection Centre or use other dispute resolution methods provided for by law.
The former European Commission online dispute resolution platform is no longer in use; therefore, to resolve disputes, the Buyer may use the competent consumer rights protection or alternative dispute resolution bodies in the relevant country.
35. Changes to the Terms
The Seller has the right to amend these terms if required due to changes in laws and regulations, changes in the operation of the online store, delivery, payments, product range, services, technical solutions, or other significant circumstances.
The terms and conditions applicable to the order are those that were in force at the time the order was placed, unless otherwise provided by law.
Applicable legislation — Latvia, Europe, and international orders
The laws of the Republic of Latvia apply to these terms of use and purchase, delivery terms, orders, and agreements concluded between the Seller and the Buyer, insofar as the applicable mandatory consumer protection provisions do not provide otherwise.
If the Buyer is a consumer residing in another Member State of the European Union or the European Economic Area, the application of the laws of the Republic of Latvia shall not deprive the Buyer of the mandatory consumer protection rights applicable in the country of their residence.
If the order is placed from a country outside the European Union or the European Economic Area, or delivered to such a country, the Buyer may also be subject to the relevant country's mandatory import, customs, tax, consumer protection, or other applicable regulations, insofar as they are mandatorily applicable in the specific case.
Disputes arising from these terms or an order shall be resolved through negotiations. If an agreement cannot be reached, the dispute shall be resolved in accordance with the procedure established by applicable laws and regulations.
If any provision of these terms is found to be invalid or unenforceable, this shall not affect the validity of the remaining terms.
37. Validity of the Terms and Conditions
These terms take effect from the moment they are published in the online store.
Last updated: 28 June 2026.